Characteristics of consulting and educational services in the internet environment

Friman, Margarita

Use this url to cite publication: https://hdl.handle.net/20.500.14911/144992

Characteristics of consulting and educational services in the internet environment

Details

Publication Type (CRIS)

Straipsnis recenzuojamoje užsienio tarptautinės konferencijos medžiagoje / Article in peer-reviewed foreign international conference proceedings (P1d)

Publication Type (eLABa)

Straipsnis recenzuotame konferencijos darbų leidinyje / Article published in peer-reviewed conference proceedings (P1d)

Author(s)

Author	Affiliation
Friman, Margarita	Verslo technologijų ir verslininkystės katedra / Department of Business Technologies and Entrepreneurship (1150)

Title

Characteristics of consulting and educational services in the internet environment

[en]

Margarita Friman

Is part of

International scientific dual-conference Towards knowledge-based economy & Enterprise management: diagnostics, strategy, effectiveness, April 12-13, 2007 Riga Latvia: conference proceedings [CD] / Riga Technical University, National technical University of Ukraine Kyiv Polytechnic Institute, International Association of Deans of Economoc faculties of Technical Universities

Published In

Year	Start Page	End Page
2007	1	8

Publisher

Riga : RTU Publishing House, 2007

Extent

p. 1-8

URI

URI
https://hdl.handle.net/20.500.14911/144992

Cited references

Science / Art Area

Socialiniai mokslai / Social sciences (S)

Field of Science / Art

Vadyba / Management (S003)

Keywords (en)

Abstract (en)

The aim of the article is to distinguish the common characteristics of the consulting and educational services in the Internet environment The paper analyzes the tangible- intangible continuum for products and services, which exacerbates the service classification, and the existing economical and marketing classifications, which let to propose the common definition of the consulting and educational services. The distinctive characteristics of these services in a traditional environment, such as intangibility, inseparability, heterogeneity (variability) and perishability, are also analyzed and the ideas how the results of these features could be overcome are presented as well. The comparative analysis of the characteristics of product, traditional service and electronic service is also presented in order to reveal how services' characteristics are changing in the Internet. As a result common characteristics of the consulting and educational services are distinguished and concluded that they become more product-like.