Paslaugų kokybės valdymo ypatumai

Pranckėnienė, Dangutė

Use this URL to cite this publication: https://hdl.handle.net/20.500.14911/148131

Paslaugų kokybės valdymo ypatumai

Details

Publication Type (CRIS)

Straipsnis nerecenzuojamoje Lietuvos konferencijos medžiagoje / Article in non-peer-reviewed Lithuanian conference proceedings (P2c)

Publication Type (eLABa)

Straipsnis nerecenzuotame konferencijos darbų leidinyje / Article in an un-reviewed conference proceedings (P2)

Author(s)

Title

Paslaugų kokybės valdymo ypatumai

[lt]

Dangutė Pranckėnienė

Title in other language

Management of quality control in a service sector

[en]

Is part of

Verslas ir studijos : mokslinės-praktinės konferencijos, įvykusios Vilniuje 1995 m. spalio 12 d., medžiaga. T. 2

Published In

Year	Start Page	End Page
1996	123	126

Publisher

Vilnius : Technika, 1996

Extent

p. 123-126

URI

URI
https://hdl.handle.net/20.500.14911/148131

Cited references

Science / Art Area

Socialiniai mokslai / Social sciences (S)

Field of Science / Art

Vadyba / Management (S003)

Keywords (lt)

Keywords (en)

Abstract (en)

In the article there are emphasised importance of quality during transformation of Lithuanian economy and especially it’s service sector. Author shows differences in quality management of manufacturing and service sectors, also positive and negative features in service quality, including measurable features. The main reasons of bad quality in service are shown. The main idea of the article is that in creating of sector service quality program all these distinguishing features should be taken into account.