Aplikacijų ir duomenų bazių klaidų ir skirtumų atsiradimo mažinimo galimybės

Abstract

This paper describes maintenance processes in organization, how to relief systems errors. Many organisations have implemented a Service Desk as a central point of contact for handling customer, user and related issues. The Service Desk is an extension of call centres and help desks, offering a broader range of services and a more globally focused approach, allowing business processes to be integrated into the service management infrastructure. Not only can a Service Desk handle incidents, problems and questions, but a Service Desk can also provide an interface for other activities such as customer change requests, maintenance contracts and availability management. Service Desk has great strategic importance, representing the interests of the customer to the service team. The Service Desk thus helps to ensure the delivery of customer satisfaction.