Use this URL to cite this publication: https://hdl.handle.net/20.500.14911/154190
Contemporary quality management model of professional services in B2C and B2B systems cooperation
Author(s)
| Author | Affiliation |
|---|---|
Klimecka-Tatar, Dorota | Czestochowa University of Technology |
Title
Contemporary quality management model of professional services in B2C and B2B systems cooperation
Is part of
10th International Scientific Conference “Business and Management 2018”
Published In
| Year |
|---|
2018 |
Publishing date
2018-05-04
Publisher
Vilnius : Vilnius Gediminas Technical University
Extent
10 p.
Abstract (en)
In the paper the method for assessing the quality of professional services in the B2C (business to customer) and B2B (business to business) systems has been presented. The quality evaluation is analyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcontractor (dental technician). The quality management model in the context of B2C and B2B cooperation has been emphasized.
Series/Report no.
Resource Type (COAR)
TextConference outputConference proceedingsConference paper
Language
Anglų / English (en)
Country
Lietuva / Lithuania (LT)
Description
DSpace:
Institucija / Institution: Czestochowa University of Technology
Conference
| Conference | |
|---|---|
Contemporary business management: challenges and opportunitie |
Owning collection
ISBN
9786094761195
9786094761188
ISSN
2029-4441
2029-929X
Access Rights
Atviroji prieiga / Open Access
Creative Commons License